Privacy Policy

Effective date: 15 October 2026

This privacy policy explains how OS Prime Studios (“we”, “us”, “our”) collects, uses, shares and protects personal information when you use our website at osprimestudios.com and any mobile application we publish on Google Play or the Apple App Store (together, the “Services”). By using the Services you agree to this policy. If you do not agree, please do not use them.

1. Who we are

OS Prime Studios is a digital marketing and software studio based in Pakistan. We are the developer and data controller for the Services.

Business name: OS Prime Studios
Address: Office no 2, Third Floor, Building 21, Iqbal Arcade Mini Extension 1, Phase 7, Bahria Town, Rawalpindi 46000, Pakistan
Email: info@osprimestudios.com
Phone: +92 51 2000697

2. Information we collect

We collect only the information needed to provide each Service. Not every app collects every type listed below. The exact data each app collects is shown in its Google Play “Data safety” section and its App Store “App Privacy” label.

Information you give us

Contact details: your name, email address, phone or WhatsApp number when you contact us, fill in a form, book a call or create an account.
Account details: login email, username and password (passwords are stored in encrypted form) if an app offers accounts.
Content you send: messages, enquiries, feedback, files or photos you choose to upload or share with us.
Order and payment details: if an app supports purchases, payments are handled by Google Play, the Apple App Store or a named payment provider. We do not receive or store your full card details.

Information collected automatically

Device and usage data: device model, operating system version, app version, language, screens viewed, features used, and the date and time of use.
Diagnostics: crash reports and performance data used to find and fix problems.
Identifiers: IP address, and app or device identifiers such as a push notification token or advertising identifier, where the app needs them.
Cookies (website): small files that keep the site working and help us understand how visitors use it. You can block or delete cookies in your browser settings.

Information that needs your permission

Some app features may ask for access to your camera, photos, microphone, location, contacts or notifications. We only ask when a feature needs it, and we only use that access for that feature. You can allow or deny each permission, and change it at any time in your device settings. Denying a permission may stop the related feature from working, but the rest of the app will still work.

3. How we use your information

To provide, run and maintain the Services and your account.
To reply to your enquiries and give customer support.
To send service messages, such as account notices, updates and security alerts.
To send marketing messages, only where you have agreed. You can opt out at any time.
To understand how the Services are used and improve them.
To find and fix bugs, crashes and performance problems.
To prevent fraud and abuse, and keep the Services secure.
To meet legal obligations and enforce our terms.

We do not sell your personal information. We do not use your information for purposes that are unrelated to the reasons above without asking you first.

We share personal information only in these cases:

Service providers who help us run the Services, such as hosting, cloud storage, analytics, crash reporting, email, messaging and push notification providers. They may only use the information to provide their service to us.
App stores and payment providers (Google and Apple) to process downloads, subscriptions and purchases.
Legal reasons: when required by law, court order or a government request, or to protect the rights, property or safety of our users, the public or OS Prime Studios.
Business transfer: if our business is merged or sold, your information may transfer to the new owner, who must keep it under a policy at least as protective as this one.
With your consent in any other case.

Third-party services

Depending on the app, we may use services such as Google Firebase (analytics, crash reporting, authentication and push notifications), Google Analytics, Google Maps and the WhatsApp Business Platform. These providers process data under their own privacy policies:

5. Advertising and tracking

If an app shows ads or measures ad performance, it may use your device’s advertising identifier. On iOS, we will only track you across apps and websites owned by other companies after you allow it through Apple’s App Tracking Transparency prompt. On Android, you can reset or delete your advertising ID in your device settings under Google, then Ads. If an app does not show ads, it does not use the advertising identifier for advertising.

6. How long we keep your information

Account data: for as long as your account is active. When you delete your account, we delete or anonymise your personal data within 30 days.
Enquiries and messages: up to 24 months after our last contact, unless you ask us to delete them sooner.
Analytics and crash data: kept in aggregated or pseudonymous form for up to 14 months.
Records we must keep by law, such as invoices, are kept for the period the law requires.

7. Delete your account and data

You can ask us to delete your account and the personal data linked to it at any time, without deleting the app first.

In the app: if the app has accounts, open Settings or Profile and choose “Delete account”.
By email: send a message to info@osprimestudios.com with the subject “Delete my account and data”. Include the app name and the email or phone number linked to your account.

We may ask you to confirm the request from the email or phone number on the account, to make sure it is really you. We will confirm once your data has been deleted, within 30 days. Data we must keep by law, such as purchase records, is kept only for the required period and then deleted. You can also ask us to delete some of your data without closing your account.

8. Your rights and choices

Depending on where you live, you may have the right to:

access the personal information we hold about you and get a copy of it;
correct information that is wrong or incomplete;
delete your information;
object to or limit how we use it;
withdraw consent you have given, at any time;
opt out of marketing messages;
complain to your local data protection authority.

To use any of these rights, email info@osprimestudios.com. We will reply within 30 days. If you are in the European Economic Area or the United Kingdom, we rely on your consent, the need to perform a contract with you, our legitimate interests in running and improving the Services, and our legal obligations as the legal bases for processing. If you are a California resident, you have the right to know, delete and correct your personal information, and we do not sell or share it for cross-context behavioural advertising without your consent.

9. How we protect your information

We use reasonable technical and organisational measures to protect your information. These include encryption in transit (HTTPS/TLS), encrypted password storage, access limited to staff who need it, and secure hosting providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will tell you and the relevant authorities as the law requires.

10. International transfers

We are based in Pakistan, and our service providers may store or process data in other countries, including the United States and countries in the European Union. When we transfer data abroad, we use providers that apply appropriate safeguards to protect it.

11. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it. If an app is designed for children or families, it will follow Google Play’s Families Policy and Apple’s rules for the Kids Category, and its store listing will say so.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are significant, we will also tell you in the app or by email before they take effect.

13. Contact us

If you have questions about this policy or your personal information, contact OS Prime Studios at info@osprimestudios.com, call +92 51 2000697, or write to Office no 2, Third Floor, Building 21, Iqbal Arcade Mini Extension 1, Phase 7, Bahria Town, Rawalpindi 46000, Pakistan.